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Carnival Magic is open every Tuesday, Wednesday, Saturday & Sunday. Operating hours are 5:30 – 11:30 pm.

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If you require our Carnival Magic Transfer Service, please make your transfer booking upon your arrival in Phuket by contacting our reservation office below.

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There will be a surcharge for Carnival Magic Transfer Service. (Kindly quote your booking name and reservation code.)

Redservation Office

Operating Days & Hours:	Friday – Wednesday, from 09:30 – 21:30 hr& Thursday from 09:30 – 18:30 hr.
24-hour reservation hotline (Chatbot): Click Here or text via social media

Tel: (+66) 76 385 555
Email: info@carnivalmagic.fun

TICKET TERMS AND CONDITIONS

Ticket Reservation

Reservations are highly recommended as good seats are in high demand. We accept reservations up to 6 months in advance.

Payment Methods

Payment for tickets as well as all transactions in the park may be made in cash, by credit cards, and online payments. We accept Thai Baht (THB) as well as all major currencies (US Dollars, Japanese Yen, Pound Sterling, Euro, Australian Dollars, Singapore Dollars, Hong Kong Dollars, Chinese Yuan, and Taiwan Dollars). A Currency Exchange booth is conveniently located near the entrance of the park. All major credit cards are accepted.

Seat Allocation Policy

Seat assignment, for both the buffet restaurant and the Paradium, is performed by a computerized seat allocation system on the best available basis. All reservations will be queued on a first-come, first-served basis and seats allocated only on the day of the visit.

Ticket Collection

Tickets may be picked up at Carnival Magic Ticket Office on date of visit, but no later than one hour prior to parade time. Otherwise, the reservation is subject to cancellation without notice. (Please read our cancellation and refund policy). Our ticket staff will require the name under which the reservation is made, reservation code, and in some cases, identification, to issue the tickets.

Cancellation & Refund Policy

To confirm your reservation, full, non-refundable payment is required at least 7 days prior to the visit date. Reservations without timely payment may be subject to cancellation. Once payment is made, cancellations are not permitted.

Ticket Reservation

Reservation & Ticket Issuance Reservations are highly recommended as good seats are in high demand. We accept reservation up to 6 months in advance.

Payment Methods

Payment for tickets as well as all transactions in the park may be made in cash or by credit cards. We accept Thai Baht as well as all major currencies (US Dollars, Japanese Yen, Pound Sterling, Euro, Australian Dollars, Singapore Dollars, Hong Kong Dollars, Chinese Yuan and Taiwan Dollars ) The Park also houses a currency Exchange booth, operated by Kasikorn Bank, conveniently located by the entrance to the park. All major credit cards are accepted.

Seat Allocation Policy

Seat assignment, for both the buffet restaurant and the theater, is performed by a computerized seat allocation system on a best available basis. All reservations will be queued on a first come first serve basis and seats will be allocated only on the day of show.

Ticket Collection

Tickets may be picked up at Carnivalmagic Ticketing Office at your earliest convenience prior to show time. However, for any reservation that is not fully paid, tickets must be picked up no later than one hour prior to show time. Otherwise, it is subject to cancellation without notice. (Please read our cancellation and refund policy). Please inform our ticket staff the name under which the reservation is made as well as reservation code.

Ticket Refund Policy

Tickets issued are non refundable and non changeable.

Cancellation & Refund policy

Cancellations must be made at least one day in advance of the reserved show date. Cancellations made less than 24 hours prior to show date may be subject to a 50% cancellation charge. Bank charges, if any, shall be the responsibility of the guest. No refund shall be given if guests fail to show up due to any reason (“no show”).